Job Description
Skills:
We are seeking a skilled Customer Relationship Manager who will be responsible for cultivating and maintaining strong relationships with our key customers. The ideal candidate will possess extensive experience in managing customer relationships and be able to identify opportunities to expand our customer base while building positive connections with new clients.
Job Description
We are interested in hiring a dedicated and hardworking individual as a CRM Executive to join our CRM Department.
Responsibilities
- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.
As an ideal candidate, you should be an excellent communicator with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
Requirements
- High school diploma or equivalent.
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification sales and marketing will be an advantage.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
If you are ready to take up these duties and responsibilities of a CRM Telecaller, then apply right away. We will love to meet you.